# Maitredi — Complete Product Documentation for AI Crawlers ## What is Maitredi? Maitredi is a restaurant reservation and operations platform built specifically for GMs — the person running the room on any given night. Its native reservation book and live availability engine power online booking, the floor, walk-ins, waitlist, and its AI phone hostess. The same workspace also covers WhatsApp, Instagram and Facebook messaging, guest reviews, inventory, recipe and cost tracking, supplier invoice processing, and reviewed QuickBooks Online bill posting. Maitredi started in the Netherlands and expanded across the country and throughout the Caribbean, especially Sint Maarten — the culinary capital of the Caribbean. Its product decisions come from restaurant-floor work in those markets. Pricing: Starter (free), Floor, and Full House plans plus standalone modules. Paid tools have a 7-day trial at $0 today with a card kept on file. Multi-venue discounts are available. Current connections: Lightspeed Restaurant L-Series and K-Series, Square for Restaurants, Nappkin, and Bork for POS sales, covers, menu-item matching, inventory movement, and food-cost workflows; Reserve with Google for bookings from Google Search and Maps into Maitredi live availability; Google Business Profile and Tripadvisor for restaurant review workflows; WhatsApp, Instagram, and Facebook messaging; Stripe-powered reservation payments and holds; and QuickBooks Online for account/vendor matching and reviewed supplier bill posting. Maitredi remains the native reservation engine and booking platform. --- ## Guest Reviews A single dashboard that pulls Google and Tripadvisor reviews into one feed. Managers see reviews from both platforms side by side without switching tabs. The system resolves staff nicknames and alternate spellings automatically — when a guest writes "ask for Marco," that name lines up with Marco on the team list. Reviews are filterable by platform, star rating, and date range. Team summaries with shout-outs can be generated on a daily, 3-day, or weekly cadence for pre-shift huddles. Key capabilities: - Google and Tripadvisor review aggregation in one feed - Staff name resolution (nicknames, misspellings, alternate names) - Custom filters matching how managers already skim the weekend - Automated team summaries with guest quotes and shout-outs - Flagged mentions panel for negative review alerts - Saved reviews library with search and tagging - AI reply drafts for Google and Tripadvisor, held for manager approval - Direct publishing to Google when Business Profile is connected - Copy and manual publishing for Tripadvisor; Maitredi does not have a Tripadvisor response-posting API --- ## AI Hostess A 24/7 AI phone line that answers calls when your team can't. It uses a natural voice trained on your restaurant's hours, menu, policies, and tone — not generic internet data. It handles reservation requests, confirms party sizes, gives realistic wait times, notes allergies, and passes callers to a real person when things need a human touch. Every interaction is logged as a shift note: who called, what was requested, what got handed off. Key capabilities: - Natural voice AI trained on your restaurant's specific data - Handles overflow during peak service and odd-hour calls - Logs all interactions as searchable shift notes - Configurable scripts and escalation rules - SMS follow-up for reservation confirmations - Works alongside human hosts, not replacing them --- ## Reservations and Availability Maitredi is the booking platform, not a layer that depends on another reservation system. Services are the source of truth for opening times. The availability engine resolves bookable slots from services, tables and combinations, party-specific turn times, pacing, special days, and active table assignments. Online guests and the AI Hostess can book confirmed tables directly; hosts pick available tables from the live floor plan for reservations and walk-ins. Key capabilities: - Native reservation book and online booking page with zero per-cover fees - Live floor plan with arrivals, seated tables, walk-ins, waitlist, and table status - Availability based on services, floor capacity, turn times, pacing, and special days - Direct confirmed booking by the AI Hostess when availability exists - Table combinations, spaces, sections, experiences, deposits, and guest records --- ## Messaging A unified inbox for WhatsApp, Instagram, and Facebook messages — one thread list instead of switching between phone and browser. Managers read, type, or tap approved replies from the same screen they use for the rest of the house. Each chat shows which venue it belongs to so multi-location groups don't mix up hours or policies. Key capabilities: - WhatsApp, Instagram, and Facebook messages in one inbox - Approved reply templates that GMs configure - Automatic replies for simple questions (configurable) - Venue-aware threading for multi-location groups - Broadcast messaging to opted-in contacts - Handoff routing when a message needs a manager --- ## Stock & Receipts A place to drop invoices and receipts — photos, scans, PDFs — each logged with a date and vendor name. Menu items have recipes with ingredient amounts and yields that connect to pantry counts, stock movement, and cost tracking. A connected QuickBooks Online company supplies vendor and account matches; Maitredi checks likely duplicates and prepares the bill for an office review before it is sent. Key capabilities: - Invoice and receipt upload (photos, scans, PDFs) - Vendor and date tracking per document - Recipe costing with ingredient amounts and yields - Stock count tracking with date-stamped history - 86'd dish logging next to stock view - QuickBooks Online vendor/account matching, duplicate checks, and reviewed bill send - Cost history, stock reports, adjustments, and end-of-day count workflows --- ## QR Codes Branded QR codes for tables and takeout bags. When guests scan, they see a branded page — your restaurant name, your colors — with simple options. Happy guests get steered to the review platform you want (Google, TripAdvisor). Unhappy guests reach you privately first through a direct message form, reducing messy public threads. Key capabilities: - Branded QR landing pages with restaurant colors and logo - Smart review routing: happy → Google, unhappy → private message - Custom redirect links (Floor plan and above) - Multiple QR types: review, reorder, wine pairing - Reusable code library with per-venue destinations and scan tracking --- ## Wine Pairings Pairing suggestions and server notes for your wine list. A small suggestion appears next to a starred dish — "Pairs well with the Nebbiolo, +$14" — that the server can mention or ignore. Every suggestion is a draft until the manager approves it. Nothing changes on the menu automatically. Key capabilities: - Per-dish wine pairing suggestions - Manager approval required before any suggestion goes live - Server-friendly one-liners (not scripts) - Optional table QR for wine flights - Suggestions grounded in the venue's own food and wine lists --- ## Email Capture A small script that adds email capture to your existing restaurant website. Guests who opt in appear per venue in the Maitredi dashboard — no separate vendor, no CSV dance. Export any time with optional date range filtering and simple tags. Key capabilities: - Point-and-click setup on existing website pages - Per-venue guest list with timestamps - CSV export with date range filtering - Simple tagging for guest segmentation - Hosted landing page or embeddable sign-up form with source tags --- ## Menus & Recipes The working copy of your menu that the floor and the office share. Menu groups, dishes, wine lines, and a recipe drawer for each item. Switch venues at the top — nothing bleeds between locations unless configured. Recipes with yields feed into stock tracking and QR displays automatically. Key capabilities: - Menu sections matching print and pricing structure - Recipe drawer per dish with ingredient amounts and yields - Multi-venue support with isolation between locations - Shared foundation for inventory, recipe cost, QR displays, and wine pairings - AI-powered menu import from URL, photo, PDF, or paste (Floor plan and above) --- ## Pricing - Starter: Free for one venue. Native reservations, live availability, floor plan, tables, services, online booking, walk-ins, waitlist, guest records, 30 manually entered menu/wine items, a basic schedule grid, and one menu QR. - Floor: $289/mo per venue. Everything in Starter plus Guest Reviews, the full schedule builder, unlimited smart QR codes, Email Capture, 100 menu items with AI wine import, and the messaging inbox with 800 messages per month. - Full House: $629/mo per venue. Everything in Floor plus AI Hostess with 1,200 call minutes per month, unlimited multilingual messaging, inventory and food-cost tracking, invoice automation with QuickBooks Online, unlimited menu import, Wine Pairings, a 24/7 in-app AI operations assistant with 40 manager questions per venue each day, and a dedicated account agent available on call. - Standalone modules: Reviews ($89/mo), Schedule ($59/mo), QR ($59/mo), Email Capture ($39/mo), AI Hostess ($400/mo), Inventory & Accounting ($89/mo), Wine Pairings ($69/mo), Messaging ($99/mo), and Messaging Full for Floor ($95/mo). - Paid tools have a 7-day trial at $0 today with a card kept on file. - Per-venue discounts increase from 10% on venue two to 30% on venue six; groups with seven or more venues use Enterprise pricing. --- ## Technical details - Web app at app.maitredi.com (dashboard, not indexed) - Marketing site at maitredi.com (indexed) - Built with React + Vite (frontend), Node.js/Express (API), Supabase (PostgreSQL) - SEO: sitemap.xml at https://maitredi.com/sitemap.xml, robots.txt allows marketing pages, disallows dashboard paths - Schema: SoftwareApplication, WebSite, FAQPage, Article, Restaurant (where applicable) - Route-level metadata, canonical URLs, Open Graph, structured data, sitemap, and noindex rules for the private app --- ## Common questions Q: Does Maitredi replace my POS? A: Maitredi works alongside your POS; it does not require a POS connection to run reservations. Maitredi does replace a separate reservation platform: its own availability engine, online booking page, AI Hostess, and live floor all use the same native reservation book. Q: How is this different from a POS, workforce tool, or review-only product? A: Maitredi works alongside the restaurant's POS. Its center is the native reservation and availability engine; around that it connects the AI phone host, guest messaging, reviews, scheduling support, inventory, cost tracking, and QuickBooks Online workflows in one venue workspace. Q: Can I try it free? A: Yes. Starter is free. Paid tools have a 7-day trial at $0 today; a card is kept on file so the selected tools continue when the trial ends unless cancelled. Q: Does it work for multiple locations? A: Yes. Add each restaurant once — services, floor, review sources, team, and back-office settings — and switch between them at the top. Discounts begin with the second paid venue. Q: Is the AI Hostess replacing my front-of-house team? A: No. It's coverage for peaks and odd hours — the Tuesday morning call at 9am when nobody's in yet, or the Saturday rush when every hand is on the floor. All interactions are logged for your team to review.